Can't Log Into Messenges App On Mac - profisamher1987’s blog

Did you just try to send a Google chat (or GChat, or Hangout, or whatever you want to call it) via Jabber in Messages on your Mac and got the message, 'Support for the targeted service Google Talk has been discontinued'? Well, that's probably because you've recently installed High Sierra and it's not talking properly with Google's chat features.

After a bit of testing and breaking things and then fixing them, I figured out how to get Google Chats to work in the Messages app on Mac via Jabber again. Here's how.

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Step 1: Delete all of your Google accounts in Internet Accounts

If you have multiple accounts that you chat with others in using Hangouts in the Messages app on Mac, delete them all from your Mac. Do not delete your Apple ID, Game Center login, or iCloud account, even if it uses the same email address as your Hangouts account. Only delete the accounts for Gmail.

Click on the Apple menu logo in the upper left corner of the screen.
Click on System Preferences.
Click on Internet Accounts.
Select the Gmail account you want to delete.
Click on the Remove button. It looks like a minus symbol.
Click Remove From All.

Repeat this process for any Google accounts you use with Hangouts that you want to have work with Messages.

Step 2: Delete all of your Google accounts from Messages

The next step is to remove those same accounts from the Messages app on Mac.

Launch the Messages app on your Mac.
Click on Messages in the upper left corner of the screen.
Click on Preferences.
Select the Google account you want to delete.
Click on the Remove button. It looks like a minus symbol.
Confirm that you want to remove the account.

Repeat this process for all Google accounts you have signed into Messages.

Step 3: Restart your Mac

To make sure the new settings have saved, go ahead and restart your Mac.

Step 4: Add back your Google accounts in Messages

It's important that you do this step before adding your Gmail account back to Internet Accounts. I'm not sure why, but I know it does not work the other way around. Save yourself some time and add back to Messages on Mac first.

Note: Don't add the accounts back via 'Add Jabber account' or it might not work properly. Use the Preferences pane.

Launch the Messages app on your Mac.
Click on Messages in the upper left corner of the screen.
Click on Preferences.
Click on the Add button. It looks like a plus symbol.
Enter your Google account login credentials.
Click Sign In.
Select the newly added Google account.
Click on Account Information.
Untick the box for Enable this account (this is so you can change your server settings).
Click on Server Settings.
Change the Server name to talk.google.com. (Make sure this is set to talk.google.com. By default it will just be google.com).
Tick the box for Use SSL.
Make sure the port is 5223 (it should automatically switch to 5223 when you tick the SSL box).
Click on Account Information again.
Tick the box for Enable this account.

Step 5: Add back your Gmail accounts in Internet Accounts

After you've added back your Google accounts to Messages, you have to add your Gmail accounts back in to Internet Accounts.

Click on the Apple menu logo in the upper left corner of the screen.
Click on System Preferences.
Click on Internet Accounts.
Click on Google.
Enter your Google account login credentials.
Click Next to sign in.

Step 6: Restart your Mac again

Just to make sure your settings have all been saved properly, restart your Mac again.

If that doesn't work, delete your chats from your Mac

This is a troubleshooting step that should only be taken if you are desperate to get Google Chats/Hangouts running in Messages on your Mac. When you do this, you'll delete all off your chats from your Mac — your iMessages, your Google chats, your Yahoo chats, everything. If these are important to you on your Mac, you might not want to follow these steps and should look for a messaging app alternative that supports Hangouts.

Right or Control-click on the Finder icon in your Mac's app tray.
Click on Go to Folder.
Enter ~/Library/messages into the text field.
Click on Go.
Delete the following files: chat.db, chat.db-shm, chat.db-wal.
Empty your Mac's Trash.
Restart your Mac one last time.

You may have to follow the steps to delete and re-add all of your Google accounts again (steps 1 - 6) after deleting your chats from your Mac.

You may notice that you'll be asked to re-enter your password for Google a number of times, every time you log back into your Mac. At this time, there doesn't seem to be a way to avoid this. Hopefully, there will be an update to fix this loss of communication between Hangouts and Messages that will fix the password glitch, too.

Any questions?

Do you have any questions about getting Google Chats/GChat/Hangouts to work with the Messages app on your Mac? Put them in the comments and I'll try to help you troubleshoot.

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Several users have reported that they are unable to send and /or receive text messages and iMessages on Mac. This article explains how you can troubleshoot this issue.

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Users report that when they attempt to send a message, they see a little red exclamation mark symbol next to my message, and they cannot resent it.

Using the Messages app on the Mac, you can easily send and/or receive SMS text messages (normal text messages) and iMessages (Apple’s messaging service).

If you are having this issue as well (not sending or not receiving), here is how you can fix it:

1- Force quit Messages app and then reopen it. To do this, choose Force Quit from the Apple menu () in the upper-left corner of your screen.And then select Messages and click Force Quit. The re-open the Messages app.

2- Restart your Mac. Simply click the Apple menu and select Restart.

3- Sign out and then sign back in. Open Messages, then select Messages and Preferences from the Menu bar. The click Sign out. Then open the Messages app and sign in with your Apple ID.

4- Open the Messages preferences window and select the Accounts tab (Messages > Preferences), select iMessage (left list), make sure that the checkbox “Enable this account” is checked, if not checked, check the box.

5- Make sure that your Mac is connected to the Internet. Try to load a web site to check your Internet connection. If you do not have an Internet connection, you may try some basic troubleshooting tips like restarting your Mac, Router, Wi-Fi spot etc.

6- Your problem may be because of your date and time settings. Lets resolve this. Click Apple menu > System Preferences > and then Date & Time; select the Time Zone tab and the “Set date and time automatically” checkbox, if it is already selected, unselect and wait a few seconds and reselect again. You may need to enter the admin password if the checkbox is dimmed.

7- On your Mac, Messages > Preferences > Accounts > iMessages Account; and on your iOS device, iPhone or iPad > Settings > Messages > Send and Receive the account should be same.

Can't Sign Into Messages On Mac

8- The issue may be because of Keychain problem. Here is how you can resolve this issue:

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Launch Keychain Access (Launchpad > Keychain Access) then click File and Lock Keychain “Login” and then again go to File > Unlock Keychain “Login”, enter your admin password when you are asked. This will rebuild your Keychain Access which may fix this problem.

If you are still having this problem, please contact Apple support.

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